Management team

David Turner - Chief Executive Officer

David’s experience and passion has led Webhelp TSC to our position as a market leading customer experience provider. Prior to joining Webhelp TSC David led the development of Marks and Spencer’s online channels. As Executive Director for Trinity Horne Consulting, he developed strategic growth solutions for blue-chip organisations.

Read David's thoughts on Webhelp TSC’s contact centre evolution

Dean Hartley - Chief Financial Officer

Dean has been at the forefront of developing innovative commercial models in the outsourcing sector. He joined Webhelp TSC in 2003, after nine years with RSM Robson Rhodes, a large firm of chartered accountants. Prior to joining Webhelp TSC, Dean was a senior finance corporate manager, advising on acquisitions and disposals.

Read Dean's thoughts on how less can mean more for customer management firms

Andy Doig - Chief Operating Officer

Andy is a charismatic leader with extensive client-side experience as Head of Outsourcing for Sky. Previous to Sky, he was Director of Strategic Accounts at ClientLogic (now Sitel). Andy has also held a number of senior positions at BT, including Director Customer Service UK and Head of Business Transformation.

Read Andy's Journey from Contact Centre to Customer Experience

Harry Hogg - Human Resource Director

Harry’s philosophy of fully engaging with our employees is a cornerstone of Webhelp TSC's success. Prior to joining Webhelp TSC he held management positions at Thus Contact Centre Services, BT and SG Warburg.

Read Harry's Skill Seeker projects that have increased our agent retention

Helen Murray – Chief Customer Solutions Officer

Helen is passionate about ensuring we support our clients in doing everything possible to intelligently listen to customers and deliver the solutions that they need first time. Her extensive experience leading in-house and client-side customer service operations has proven that listening to customers is the key to success. Before joining Webhelp TSC in 2012, Helen worked with Verint for five years as Director of Consulting. Prior to Verint, Helen was Director BT customer service and Director outsourced contact centres at BT Global Services.

Mike Purvis - Sales and Marketing Director

With more than two decades of experience within the BPO sector, Mike joined the Webhelp TSC Board in February 2013.
Mike joined Webhelp TSC from Transcom Worldwide, where he held the post of Managing Director of the firm’s UK BPO operations.
Prior to Transcom, he was Managing Director of the Private Sector division of Vertex Customer Management. During his career, Mike has worked extensively across Europe, Asia and Pacific region helping clients to deliver excellent
customer experience across multiple locations.

Michael Galvin – Head of Strategic Sales

Michael has broad international consulting experience working with PWC and Accenture, leading initiatives for major clients. His experience covers corporate strategy, new product and service development, and complex sourcing strategies.