Webhelp TSC.

Welcome to Webhelp TSC

Webhelp TSC is the new name of HEROtsc, after acquisition by international customer relationship management group Webhelp on 19 February 2013.

Find out more on this exciting news in our Insight & News section.

If you have any questions please get in contact with us at Webhelp TSC. For more detailed information please provide us with your details below.

Solutions

Our value-add services are our differentiator in the market and provide assurance of benefits for our clients.

SMART Solutions has been developed around the needs of our clients and their core business objectives. We understand the importance of balancing need for operational efficiencies to contain cost and delivering great customer experiences. 

 

Business challenge

Complex problems require innovative solutions. Investing in high value, short term initiatives can take the focus away from day to day operations and often prove extremely costly.

Your core business, whether it is mobile phones or financial services, requires a level of focus and investment to deliver your customers the best product and service. Understandably, often the high impact, high return projects that don’t deliver against the core strategy fall by the wayside.

The challenge is to find a partner with the expertise and organisation in place to deliver on these value-add initiatives.

 

Our solution

Internally aligning ourselves with your needs we deliver operational improvements by making customer experience the key focus.

With SMART solutions we have centralised our continuous improvement capabilities to ensure our clients receive the focus and development required to keep them at the forefront of their market.

  • Our Customer Solutions capability is a series of robust propositions taking advantage of the insight we create to deliver tangible, repeatable outcomes
  • Our extensive library of solutions can be quickly tested and deployed to achieve accelerated benefits in terms of customer experience and overall brand and demand optimisation