Webhelp TSC.

Welcome to Webhelp TSC

Webhelp TSC is the new name of HEROtsc, after acquisition by international customer relationship management group Webhelp on 19 February 2013.

Find out more on this exciting news in our Insight & News section.

If you have any questions please get in contact with us at Webhelp TSC. For more detailed information please provide us with your details below.

Multichannel

We can help you stay ahead of the curve and maintain a competitive edge both offline and online.

Our experienced team can support you as you evolve your traditional voice and increasingly important digital strategy, ensuring you interact with your customers via the channel of their choice.

 

Business challenge

Customers habits have changed, they now have an expectation of high quality sales and service experiences across any channel.
 

We see increased demand from consumers to engage with your business from a support perspective through your website, chat forums, SMS and increasingly, Social Media. This presents a challenge for all businesses due to the speed and volume of interactions for both sales and support.

Other challenges include the need to adopt sophisticated technologies and a scalable, skilled team to understand where, how, why and when to engage.

 

Our solution

Webhelp TSC has the experience and resources to plan, develop and deliver a powerful range of multichannel contact solutions, carefully tailored to complement your sales and service strategy on any scale.
  • reinforce your brand
  • drive customer advocacy
  • respond quickly to changing markets
  • increase sales conversion rates

We can help you achieve improved customer experience and increased sales by managing direct customer interactions. Whether engaging with customers through web chat or responding to online service queries, we help improve conversion rates, increase revenues and deliver better service experiences.

Our solutions include:

  • Multichannel campaign management
  • Web chat
  • Web forms and emails
  • Voice, SMS
  • Social media monitoring and analysis.